• 1.) If you are a Club Sunterra Member, you do not need to contact VRI or the resort for reservations. Please call Club Sunterra at (877) 258-2786 to request your reservations.
• 2.) Whether you are using your week at your resort or exchanging through one of the exchange companies, you must reserve a week at your resort first. You can confirm reservations by the following methods:

• A.) Use a Reservation Request Card - this is the preferred method.
• B.) By e-mailing the VRI Central Preservations Department at resvri@aol.com. For Reservations use only please.
• C.) Use our online request form.
• D.) By calling the VRI Reservations Department at (866) 275-4988 or for direct access (949) 859-2181. The office is open Monday through Friday from 6:00am to 6:00pm, and Saturday from 8:30am to 4:00pm, PST. We are closed on most holidays and on Sundays.

• 3.) If you are planning to use your reservation then that is all there is to it. You will receive a confirmation in the mail within 7 to 10 business days, international owners slightly longer.
• 4.) If you plan to exchange your reservation with Resort Condominiums International (RCI), you may call them at (877) 874-3334 in order to deposit your week. Please review the VRI Vacation Guide to take advantage of the many discounts available to you as a VRI member.
• 5.) If you plan to exchange your reservation with Interval International (II), you may call them at (800) 634-3415. Please review the information that was sent to every owner in regards to Interval Internationals Exchange Program.

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