Owner Reservation Procedures

See the various VRI/Cypress Pointe Bonus offers here

We have put together an outline to help you with efficient, timely reservations to make the most out of your vacation ownership at Cypress Pointe Resort.

• 1.) If you are a Club Sunterra Member, you do not need to contact VRI or the resort for reservations. Please call Club Sunterra at (877) 258-2786 to request your reservations.
• 2.) Whether you are using your week at your resort or exchanging through one of the exchange companies, you must reserve a week at your resort first. You can confirm reservations by the following methods:

• A.) Use a Reservation Request Card - this is the preferred method.
• B.) By e-mailing the VRI Central Preservations Department at reservations@vriresorts.com. For Reservations use only please. Use our online reservation form here.
• C.) By calling the VRI Reservations Department at (949) 859-2181. The office is open Monday through Friday from 6:00am to 6:00pm, and Saturday from 8:30am to 4:00pm, PST. We are closed on most holidays and on Sundays.

• 3.) If you are planning to use your reservation then that is all there is to it. You will receive a confirmation in the mail within 7 to 10 business days, international owners slightly longer.

If you plan to deposit your time with RCI or II we ask that you make your reservation first by following steps 1 to 3 above. Please indicate to the representative that you plan to deposit your time then:

• 4 A) If you plan to exchange your reservation with Resort Condominiums International (RCI), you may call them at (877) 874-3334 in order to deposit your week. Please review the VRI Vacation Guide to take advantage of the many discounts available to you as a VRI member.
• 4 B.) If you plan to exchange your reservation with Interval International (II), you may call them at (800) 634-3415. Please review the information that was sent to every owner in regards to Interval Internationals Exchange Program.