Resort Services

Resort Telephone Operator  ……………………………… Dial 0

Calls inside of the resort, to other rooms/units:

In Cypress Pointe Resort:

Unit numbers ending with A ……. Dial 7 + room #

Unit numbers ending with B ……. Dial 6 + room #

To Grande Villas Resort:

Dial 8 + 407-238-2300

For other services like housekeeping Dial 10022 and maintenance Dial 10024

Cafe Pointe ………………………………………………………. Dial 10013

Located in front of the Volcano Swimming Pool
Open daily from 7:00AM to 8:00PM

Check out time is before 10:00AM ……………………… Dial 10005 / 10033

After 10:00 AM and before Noon – There is an automatic one half of a day rack rate charge plus tax.
After Noon there is an automatic full day rack rate charge plus tax.

Credit cards accepted. Credit cards approved for international use only -
American Express, Diners Club, Discover, Visa, Master Charge

Cribs and high chairs (limited number available) …. Dial 10022

Gift Pointe (Gift Shop) – ……………………………………… Dial 10015

Monday, Wednesday, Friday and Saturday from 8:00 A.M. to 8:00 P.M.*
CLOSED on Tuesday during low season.
Thursday from 8:00 A.M. to 5:00 P.M.*
Sunday from 9:00 A.M. to 5:00 P.M.*
Located just off the Lobby.
*Times subject to change without notice.

Florida Hospital Centra Care ………………………………. 8+407-934-2273

1. Walk-in urgent care
12500 South Apopka Vineland Rd.
Mon – Fri: 8 A.M. – 12 midnight
Sat and Sun: 8 A.M. – 8 P.M.
For complementary transportation to Walk-in Ceneter call 8+407-938-0650
2. 24-Hour Hotel In-Room Medical Service please call 8+407-238-2000

Front Desk Manager ……………………………………………. Dial 10005

Office located behind the Front Desk in the Lobby

BBQ Grills -

Located in the recreation area
Grill time – 2 hours (keys are available up to 9:00 P.M.)
Sign out key for the grills at the Front Desk
(open from 9:00 A.M until 9:00 P.M. – Automatic shut-off timed to shut off)

High chairs and cribs (limited number available) ….. Dial 10022

Housekeeping  ……………………………………………………. Dial 10022, 10012, 10021

Provided at check in, if additional service is required there will be a charge at regular resort rates.

Pets – No pets are allowed in the resort premises.

Dog Kennel:
Bass Pet Resort & Spa 8+407-396-6031
Automatic Cleaning Fee applies when pets are found in a room/unit no matter how short a time they have been in the unit.

Repairs and Maintenance ………………………………………. Dial 10024 or 10025

Please provide the dispatch all the details of your request.

Safe Deposit Box ……………………………………………………. Dial 10001

For your convenience they are available in every unit.
There is an automatic $1.00 plus tax per day charge to your account if you use it.

Security Department ……………………………………………….. Dial 10020 or 0

24 hours roving service

Swimming Pool ………………………………………………………. Dial 10001

Hours of operation 7:00AM to 11:00 PM
A responsible adult MUST accompany minors at all times.

Taxi service …………………………………………………………….. Dial 10001

Please see more information on the Taxi Service Section of this book.

Tennis Court …………………………………………………………… Dial 10001

Open from 7:00 AM to 11:00 PM

Voice Mail ………………………………………………… Press RED button and follow prompts.