Telphone Information

EMERGENCY (No Charge) ………………………………………… Dial 911

Please also report Emergencies to our Resort Operator …. Dial 0

MESSAGES IN VOICE MAIL – Please follow recorded instructions .. Press  RED button

DIRECTORY ASSISTANCE CALLS ………………………….. 8+411

FL FPSC – DIVISION OF CONSUMER AFFAIRS ………… 8+1+800-342-3552

LOCAL CALLS:
All the calls that ring 10 times or more are charged as if the connection was completed.

Local calls are charged directly to your account at the rate of $.50 for calls within the Orlando exchange and $.75 within area code 407 but outside the Orlando exchange. There are some calls to area codes 407 and 321 that are long distance (please check with the outside telephone operator at 8+00 before you place the call)

- Local Operator service provided by Windstream ……………………… Dial 8+0

- Local Calls direct dialing ……………………………………………………….. 8+407+ number

LONG DISTANCE CALLS:
All the calls that ring 10 times or more are charged as if the connection was completed.

Long distance calls rates are 35% over the long distance operator assisted calls rate.

- Long Distance Operator Service provided by Windstream ………… Dial 8+00

- Long Distance calls dialed direct (Windstream) ……………….. 8+1+area code +number

- Long Distance calls operator assisted (Windstream) ……… 8+00+area code +number

INTERNATIONAL CALLS:
All the calls that ring 10 times or more are charged as if the connection was completed.

- Calls dialed direct direct (Windstream) … 8+011+Country Code + Area code+number

- Operator assisted calls (Windstream) ….. 8+00+Country Code+ Area Code+ number

TOLL FREE NUMBER FOR WINDSTREAM CUSTOMER SERVICE: 8+1+800600+5050

VOICE MAIL MESSAGES – Please follow recorded instructions Press RED button.

INTERNET SERVICES

INTERNET CONNECTIONS (Dial-up Service) .. 8+407+ provider number

Please make sure you are not dialing a long distance number.
If the number dialed results in a long distance call, the resort’s long distance calls rate will be charged (for rates please see above TELEPHONE INFORMATION Section LONG DISTANCE CALLS.)

WIRELESS CONNECTION ……………….. Dial 8+1+888-457-7823

All registered guests at Cypress Pointe Resort (Phase 1) can enjoy the wireless internet service provided in all our guest rooms/units at a daily or weekly charge. The charge is made directly to your credit card with no intervention of the resort. For questions, you can contact them at ………………………………………………… Dial 8+1+888-457-7823

Also, wireless internet connections are available at the Cypress Pointe Resort’s Club House and Volcano swimming pool area at a daily or weekly charge. The charge is made directly to your credit card with no intervention of the resort. For questions you can contact them at ………………………………………………… Dial 8+1+888-457-7823

(Note – Signing up for either service extends that service to the other areas – one charge)